Hiway Movers, trading as Hiway Movers (“we”, “us”, “our”), respects your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
Depending on how you deal with us, we may collect:
- Contact details: name, phone number, email address
- Move details: pickup and delivery addresses, preferred moving dates, property type, access details (stairs, lifts, parking), and an inventory of items to be moved
- Payment details: billing information and payment records (card details are processed by our payment provider and not stored by us)
- Communications: emails, calls, messages and feedback you send us
- Website data: IP address, browser type, device information, pages visited and referring site, collected through cookies and similar technologies
2. How we collect it
We collect information directly from you when you fill in our quote or booking forms, call or email us, or make a booking. We also collect it automatically through our website using cookies and analytics tools.
3. Why we collect and use it
- To provide quotes, manage bookings and carry out your move
- To communicate with you about your booking
- To process payments and issue invoices
- To handle claims, complaints and insurance matters
- To improve our website and services
- To send marketing messages, where you’ve agreed or where the law allows (you can unsubscribe at any time)
- To meet legal and regulatory obligations
4. Who we share it with
We don’t sell your personal information. We may share it with:
- Staff, contractors and subcontractors who carry out your move
- Payment processors and accounting software providers
- Insurers and claims handlers
- Website hosting, email and IT service providers
- Marketing and analytics providers (e.g. Google)
- Government bodies or law enforcement where required by law
5. Overseas disclosure
Some of our service providers (e.g. website hosting, email or analytics platforms) may store or process data outside Australia. We take reasonable steps to ensure these providers handle your information appropriately.
6. Cookies and analytics
Our website uses cookies to make the site work and to understand how visitors use it. We use [Google Analytics / Meta Pixel / other]. You can disable cookies in your browser settings, but some parts of the site may not work properly.
7. Security
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure website hosting, access controls and password protection. No online transmission is completely secure, so we can’t guarantee absolute security. We keep personal information only as long as needed for the purposes above or as the law requires, and then destroy or de-identify it.
8. Access and correction
You can ask to access or correct the personal information we hold about you. Contact us using the details below. We’ll respond within a reasonable time, usually 30 days, and may need to verify your identity first.
9. Marketing opt-out
You can opt out of marketing emails or SMS at any time by using the unsubscribe link or contacting us.
10. Complaints
If you think we’ve breached your privacy, contact us first and we’ll investigate promptly. If you’re not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
11. Third-party links
Our website may link to other sites. We’re not responsible for their privacy practices, so please read their policies.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date.
13. Contact us
Privacy Officer, Hiway Movers
Email: info@hiwaymovers.com.au
Phone: +61 436 843 666
Address: 3 William Ct Driver NT 0830